Insurance Information

Serenity Health and Wellness direct bills the following:

Alberta Blue Cross, Federal Blue Cross (RCMP/Vetrans Affair) , Chamber of Commerce

GreenShield,  Great West Life, Sunlife, Manulife

Industrial Alliance, First Canadian, RWAM and Equitable Life

                                                   ** We can direct bill these companies, however your plan specifically may not allow this**

If you have a different insurance carrier and are unsure of the insurance coverage or process to get reimbursed for services, please call or speak to our receptionist who will be glad to help you.

Motor Vehicle Accident

Whiplash is one of the most common car accident injuries. This injury occurs when the force of the car accident’s impact “whips” the neck backwards and forwards. This abrupt movement knocks the cervical spine out of alignment and strains soft tissues and muscles in the neck or can tear ligaments. Patients may experience chronic neck pain, headaches and difficulty concentrating. While medication can temporarily relieve this pain, drugs cannot correct the underlying cause. Chiropractic adjustment is a safe and non-invasive treatment that gently restores alignment to the cervical spine, relieving pain.

Many car accident victims suffer from a herniated disc, and more commonly torn ligaments. A seat belt restraint, while an important safety feature, can prevent the pelvis from moving in response to a crash impact, which can cause a herniated disc. A herniated disc is one that is no longer in alignment with the spine. When this disc slips out of alignment, it may compress nearby nerves, causing pain. Adjustments can safely restore the herniated disc to proper alignment with the spine, relieving pressure on nerves and providing long-lasting relief for chronic back pain. By detecting where ligaments are lax or torn, we know where to adjust and where to rehab and strengthen areas of instability. If these ligaments aren’t properly rehabbed they succumb to the 3 P’s: they become permanent, painful and progressive.

If you are the victim of a car accident, we encourage you to seek immediate treatment from a chiropractor. In many cases, patients do not experience signs of a serious problem until weeks or even months after the accident. The faster we diagnose an injury, the faster we can provide proper care and prevent the build-up of scar tissue, which exacerbates pain.

Alberta Accident Benefits: Initial Claims Process

If you have been injured in an automobile accident in Alberta, you are entitled to accident benefits coverage regardless of whether you were at fault for the accident. The benefits you receive depend on the type of injury you have:

  • If your injury is a sprain, strain or a whiplash associated disorder I or II, your primary health care practitioner (chiropractor, medical doctor or physical therapist) does not have to seek approval of the insurer for payment for treatment of these injuries if you provide notice of your claim. Your primary health care practitioner will be able to bill the automobile insurer for all treatment services outlined in the “Diagnostic and Treatment Protocols” that are not covered by Alberta Health Care Insurance. These protocols have been developed in consultation with primary health care practitioners and are based on the best research and evidence currently available.

  • For all other injuries, or if you choose not to follow the diagnostic and treatment protocols, you will need to pay the health service provider for any services not covered by Alberta Health Care Insurance. You will be reimbursed for eligible expenses from your extended health care benefits (e.g., Blue Cross or similar employee benefits plan) and then by your automobile insurer.

What to do if you are injured in a Automobile Accident:

  1. See a primary health care practitioner (chiropractor, medical doctor, physical therapist) as soon as possible for an assessment of your injury and, if needed, treatment advice.

  2. File an injury accident report with the police.

  3. Complete the Notice of Loss and Proof of Claim Form (AB-1)

- If your injury is diagnosed as a sprain, strain or a whiplash associated disorder I or II, submit this form within 10 days of the accident so that you can access accident benefits described as the “Diagnostic and Treatment Protocols.”

Motor Vehicle Accident Forms

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